There must be something going on with stylist (lily) and their lack of professionalism. I don't understand if stylist in this town have so many customers that they can blow people off. I had an appointment set and last min I was told if I can reschedule due to a "family emergency". My time is just as valuable as your time, and still after rearranging my schedule I'm asked to change ? I just feel that if you make an appointment you should keep it.