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  • Really disappointed in my customer service. I came in needing a shellac manicure. I had some leftover polish from a previous shellac manicure that needed to be soaked off. I came in and there was only one other customer who walked in about the same time needing a pedicure. I sat down and my technician (I believe the owner) asked how I was. I told her I was very stressed and busy with finals and just needed a quick break. She put the acetone on my nails and then another customer walked in needing a shellac fill. The owner then left me and went to help this other customer. I assumed it would just be a temporary thing, take that customers nail polish off and come back over to finish my nails since I was there first. 50 minutes later, the first customer I walked in with finished her pedicure, and that nail technician finally came over to me. 15 minutes later, the customer needing a full was done and the owner decided to come back to me. I sat down in the chair at 5:15 and was not finished until 6:55. What I came in for was a standard 45 minute manicure as a study break. Instead, I was left sitting in a chair, with foil wrapped around my fingers, unable to do anything for 50 minutes, while another customer, who arrived after me, received full attention and service. So disappointed in this customer service tonight. Moral of the story IF YOU HAVE ANY TIME CONSTRAINTS, DO NOT COME HERE. If you have all the time in the world, then sure. But if you are expecting to get in and out in under an hour for a standard service, go elsewhere.
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