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  • My appointment wan on 8/11/12 - When I arrived a young lady greeted me and offered me water she was very pleasant. However, the people behind her I believe to be hair stylist were chatting rather loudly about personal issues and eating at their stations. My appointment was at 1pm for a massage with Christine. I receive a voice mail the day before to confirm my 1pm appointment - (I still have the voice mail), I arrived little before 1pm, I filled out paper work and waited half an hour for my appointment. At 1:30 Christine finally came out to get me. She asked what kind of massage I wanted and what my problem area was. Told her I bought and wanted deep tissue, my neck and shoulders were problem areas. She immediately told me that with a deep tissue massage "something will be left out"-I was surprised by her comment because I've never been told this before. I asked her to get my entire body. Unfortunately, she spent ALL her time on my neck and shoulders, she did a great job, but I did not get the massage experience I went there for. As the massage hour came to an end she said I had a few minutes left-so do I want a scalp or feet massage? I chose feet . I was extremely disappointed with the massage, she didn't get my legs or scalp no one apologized for making me wait no one even acknowledged it. I will never return or recommend this spa. Worst spa experience ever, too bad since its so close to home. I decided to finally write this review because I emailed Cloud 9 to give them an opportunity to at least speak to me about my experience, but after almost two month it is obvious the owners JUST DON'T CARE!!!!
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