My wife and I found a living room and dining set for our new house that we love. The salesman was extremely helpful and offered us all of these great deals. It is now two months later and we still don't have the complete purchase. The dining room table top has been sent back twice (the delivery men say this happens "all the time" due to damaged tops). We were sent the wrong end tables. The coffee table was damaged one delivery and smelled rancid the next. That salesman we liked has a difficult time returning phone calls now too. Fortunately, customer service has done their part to accommodate this circus of sending us seconds. So much for a great deal.
Seven months later and we finally have all of the pieces for our family room... Four stars for the furniture we really like, but felt the service was completely ridiculous... knocking the score down to one star.