| rev:text
| - My family and I love this place, we usually go to the location at Kierland but tonight we branched out, and boy were we sorry.
When we arrived, the restaurant was all but empty, but it still took the host a few to make it to the front to seat us (it was no biggie at the time, but in retrospect, it should have been our first clue). When we were sat it took a while before our server a while to come and take our drink order. He was talkative, vibrant, and wayyyyyy too creative, and spent almost ten minutes talking to another table after we ordered before bringing our waters. It took almost 15 more to get our bar drinks (a beer and a cocktail). We ordered the Changs for two, with this you get a soup, an appetizer and two entrees. Each course took what felt like forever to come out. The appetizers and salad were tasty, but our entrees were a disaster.
Right before our entrees came out, our server (the creative one) came to our table and told my boyfriend "I made the executive decision to order your Mongolian beef the way I like it best." Um..... In what world is it ok to order your favorite for someone else without asking the guest before you order it????????? Not only did my boyfriend HATE it, but his noodles never came, my pad Thai also came without sauce (another executive decision?). By this time we had been in the restaurant for 2 hours, so my boyfriend choked his meal down, and by the time my sauce came my noodles were cold. My food smelled and tasted like a wet dog. Literally.
A manager came by to check on us, and despite not wanting to complain, I asked him to take the soaking mutt disguised as pad Thai away and replace it. He told me he agrees with me and that they put too much fish sauce on the dish now, and he hates when people order it.... Um... Ok?? I ended up complaining about the "executive decisions", the timing and the wrong orders. He offered to make me something to go and I agreed and ordered the ginger chicken with noodles instead of rice, he also offered to take care of or check. I told him that our bar drinks were awesome and offered to pay for them. He said, verbatim, "ok, you buy your drinks, I'll take care of the rest". We were in no way trying for a free meal, but when a manager offers, they should deliver.
When the check came, we just gave a card to the creative waiter believing that we were only paying for our beverages. When the check came back, the manager had not obliged to his own promise and charged us for half of our food and we had already paid!!!!!!!
When I got home, I began to eat my ginger chicken with noodles and that order, again, was wrong.
Unless you're only going to drink, this location is a waste of time, patience, and money and with so many other options at lower price points, there are many, cheaper options.
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