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| - Unfortunately Yelp requires at least one star so to leave a review I was required to provide one. However, this Gallagher's does not warrant any stars. My husband I came with our sister/brother-in-law and their kids who are regulars here (they raved about the boneless wings and bloody marys, but warned of the service). As we were not in a huge hurry I wasn't terribly worried. SInce it was Saturday and the place was basically emply I thought "how bad could it be?"
My sister-in-law ordered 3 happy wings and 2 kid's meals to start. Hailey, our waitress, asked if she wanted 6 or 12. Perplexed my sister-in-law said how they usually come - 12. We ordered a few beers, mimosas, iced tea and the kids ordered soda ($2.50 each for kids, not included with a kid's meal!). In hindsight my sister-in-law said that the kid's melas do come with a drink, but I didn't know. Our drinks arrived, but I should note that we were never offered refills on any of our drinks including the free refills - my brother-in-law had to ask for a tea refill twice. It was NEVER proactively offered! This in itself certainly doesn't warrant giving no stars, but it certainly contributes to the disaster.
When Hailey dropped off our drinks she asked what else we wanted to order and I wasn't ready so asked for a few minutes. 20 minutes later she came back (was nowhere in sight) and when I told her we were ready to order she said "Finally?" OK? My in-laws ordered a SW Chicken salad split and my husband and I ordered a small nacho with the onions, tomatoes and jalapenos on the side. A few minutes later our wings arrived (if you were counting it has now been about 25 minutes for the wings to get here). We was surprised the wings had bones in them & asked if they were on happy hour because they wanted the boneless wings. She assured me they were. Rather than refuse the bone-in wings most of our party started to eat them, but I refused and placed an order for boneless.
20+ minutes later the salad, half order of nachos and boneless wings arrived. I noticed immediately the nachos were missing sour cream and told Hailey - she informed me they did not come with sour cream. Unfortunately for her I can read and know it was on the menu - she then corrected herself and said that they usually drizzle it on, but since I asked for so much on the side they must have decided not to (WTF?). Then my sister-in-law mentioned that the salad usually comes with bread and asked for that. Did I mention that she didn't bring an extra plate for them to split the salad?
By now we are pretty annoyed especially when we realize that the wings that they expected to be $2.99 were now $.49 per wing (according to the happy hour advertisement on the TV screen). Oh and the wings were rubbery and not good according to those that ate them. There were over a dozen left out of 3 dozen. When we got our check the wings were $25.47. As my in-laws are regulars I decided to say something. I expressed that we didn't want the bone-in wings and wasn't happy about the charge. She asked me if I wanted her to talk to the manager. Um, yes - that is what I brought it up Einstein.
5 minutes later she comes back and says that she spoke to the manager and since we basically ate the wings he would only take off one order (fair point, but absolutely terrible delivery). And if we really wanted to talk to him she would get him and come over. I was flabbergasted that the manager did not come over himself. We said no, but then noticed that if the wings were $.49 we were still being overcharged - then she informed us that was only on Wednesday.
So... $72 dollars (plus a $9 tip I didn't even want to leave) later we left very unhappy. I have already informed my in-laws that we will never return here, so when we are in town don't even try it. The food was terrible and the service sucks. Honestly the worst service I have ever had. And I can't even imagine that Hailey is the only problem waitress - with an unresponsive manager I am sure that place is swamped with people who have no idea how to do their job. You are way better off going across the street to Wendy's or honestly, anywhere but here.
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