Went there today, the staff was very pleasant and we were seated quickly. Fresh cold water was available at each table, which I liked. Service was quick in ordering but receiving the meal was a bit of a long wait. The chicken sandwich tasted good, but my "chuck burger" was cold and raw. It was pink and obviously under cooked. The waitress came by and I explained the situation. She took away the dish and apologized. After a bit of wait, eating their fries was delicious, I finally received a cooked Insomnia burger. It was delicious. So I know stuff happens, so I will still give them 4 stars. But please, don't let it happen again.