I purchased front brakes at the Flamingo location but was given the wrong make for my car so I came to this location to do an exchange for the right ones for my car(close to my mechanics house is why I came here) I gave them my phone number for a reason because it holds on to your receipts. The manager looked it all up and had my receipt RIGHT IN FRONT OF HIM ON THE COMPUTER but refused to exchange it for me even though I only bought them a few days prior. I wasn't asking for a refund just simply asking for the correct brakes I should of got in the first place. He still refused. Mind you this is the manager who's "taking care of me" I proceeded to ask why he won't exchange them, his response was "how do I know you didn't run out of the flamingo location and just came here" Literally accusing me of stealing. I was very appalled. I told him my proof of purchase is right in front of him on the computer and all I wanted was the right brakes that go to my car! If I was going to steal brakes I think I'd steal ones that actually go to my car..smh.. He continued to say "well I don't know I just work here" But aren't you the manager? Like wtf shouldn't you know a little more considering what you are upholding with your position? I never got his name but he's an old man that probably should be getting ready for retirement for the simple fact he didn't know how to do his job and accuses customers of stealing.. I work retail myself, since when do we blatantly accuse customers of stealing?
Went down to the original location that I got the wrong brakes from. The young manager there with the gauges was wonderful and apologized for my horrible experience at this piece of shit Sahara location and just simply exchange my brakes for the correct was. I didn't get his name either but he was a young fella and really handsome lol.
This location should reconsider whom they put on their management team. At least put ones who know how to do their job accordingly "I don't know I just work here" doesn't really sound managerial yet rather embarrassing on the company's part for having such management.