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  • We wanted so bad to like this place. Our purchase process at the Phoenix location went very well. We had a very bad experience in Goodyear. Shortly after that purchase, our vehicle was totaled by someone running a stop sign and we were forced to buy a new vehicle 2,000 miles in. Due to the experience in Goodyear, we drove the long distance to this location. They were friendly and did a great job getting my husband set in his new van. The trouble came when we started having ramp malfunction issues only 4,000 miles in. The van became very unreliable for my husbands independence. When they could not solve the problem, it was clear they wanted us to just go away. The last visit there was awful. My husband was pawned off on a lazy irresponsible technician and sent out the door with the ramp failing right away and the panels loose and not put back in place. We had high hopes for the Ability Center but do not recommend them if you have any ongoing problems. We have since moved on to another company who diagnosed and fixed the issue immediately. The place we moved on to has the technician back we had used for years. He is amazing and we are thrilled to have him back!! What a relief!!
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