Absolutely horrible experience for years... I am rarely in Wisconsin so I have not had to deal with them that much however I have been here for the holidays. I noticed that my Internet is completely choppy... I contacted them One month ago to disconnect however they convinced me to stay by throwing in some upgrades for allegedly the same price as I was paying before. Same problems same service issues and the worst part is that I received my bill and they charged me twice what they quoted me a month ago. Spoke to billing who was quite rude and provided no resolution. I am sorry I stayed with them and I'm glad I disconnected... Now to contact my credit card and make sure that charter does not get one dime from me. Save yourself a lot of hassle and find a different Internet and cable provider.