Uhoh. John (the owner), remembered me. That's probably not a good thing since they have a constant stream of bikes and I hadn't been in for three years.
So yea, it also had been 3 years since I'd had an oil change/checkup.
Overall, John (after reprimanding me, very understandably), was helpful, understanding and very flexible when it came to what I needed done and he could do. We went through some options and I ended up opting out of many things. I much prefer a bike shop that is up front and honest with issues instead of one that takes my bike only to call me a few days later with "surprises".
It's nice to see that they moved into a bigger shop, have a nice clean show-room and also have attentive and helpful staff. I've pointed people in the direction of this shop before and I will continue to do so.