Every time I have dined in - whether the group has been large or small - the service has always been a little spotty and food can come out very slow.
On the other hand, the food is always great and it's still great if it's take out. Their lunch specials are awesome and I love their beef pad see ew and stuffed chicken wings. Also love their spicy basil! Their pad thai is better when you dine in, but, it's not as dry as I would prefer it to be, however, the portions, whether dinner or lunch, are great for the price.
Another plus is that their bathroom is very clean (always a plus).
I am fully aware they were featured on Dirty Dining. I've eaten there before and after and still do not care. They still have great food, great prices, and if you care for service, get take out.