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| - Been a customer for nearly 20 years. Was very happy to have a branch closer to home without having to go into Walmart. Have had multiple unpleasant experiences at this office. Snippy tellers, tellers have out right lied because they were too lazy to help customers. Needed customer service on a recent visit to discuss investing. Despite the fact that none of the 4 reps were with customers, no one was waiting, besides me, I waited more than 10 minutes and gave up. To make a deposit for someone else, they require a drivers license even after saying mine was on file. Each time you do any transaction, even for someone else, they copy your license. Seems like BS.
August 2016
Seems nothing has changed. I was told by one teller I no longer had to give them my license to make a deposit because it was on file. Just went this week and had my head ripped off by a teller, who refused to give her name, for not giving her my ID. She admitted it was on her screen, she could see it was me but since I had the nerve to make a deposit for an account other than my own, I have to prove my identity....? Even though I'm a member, really?
She then refused to give me my deposit receipt. She came out to my car to throw it at me. Found out later her name is Shelby.
I find the review below interesting in that they actually reprimanded a teller. Based on their behavior I wouldn't have thought that ever happened there. I've been moving my business to another financial institution this year. Desert Schools is getting a small fraction of my business now.
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