I am sorely disappointed in this establishment. I have been trying to cancel for months. I was an a very bad car accident, where I went through the windshield and sustained a traumatic brain injury. I submitted a letter from my doctor indicating that I could not do anything but my prescribed therapy as exercise. They "never received" that letter. So, about 3 months later I realized I am still being charged, called in and was basically called a liar. Was told I never sent in any documentation and that my attempt to hustle a refund would be futile. The nerve... so instead I asked my very busy physician to send the note again which he did. This time I called a few weeks later to make sure they received it. Spoke to a gentleman who told me that people attempt to mislead the billing office all the time, and that they still had not received the note. Mind you I have two email confirmations from my doctor letting me know he sent them. Here I am a year later still fighting with them. Spoke to a Sal today who was nice enough, a Patty who was rude as all get out, kept interrupting me and was very verbally aggressive until I let her know I was recording the conversation. Bottom line, don't bother... go to another gym that isn't going to be horrible to you if you have a life altering accident. I'll never be rid of my brain damage from my head injury, but rest assured no matter how many times my doctor sends a note, I'll still have my LVAC membership. If anyone is interested in the recording PM me... it's full of fun stuff and shows patty giving the most excellent example of exactly the type of customer service you can expect from them.