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  • This was quite possibly one of the worst customer service experiences I have seen in a very long time. It was so bad that it was funny. My husband and I were laughing pretty much the whole time we were there. When we got home we read the other reviews for this place and just couldn't stop laughing! Hilarious! I have never written a yelp review before but I figured this would be a great place to start. When walking in, we weren't greeted( really not a big deal in a place like this) and we got in line to order. Looking around there were at least 7 people wearing the red employee shirts but I don't know how many were actually on a shift. Some were sitting around texting/talking. The 2 guys behind the counter were laughing about something. One employee was even in line in front of us! When it was her turn to order she rolled off the most ridiculous order I have ever heard! "I want the turkey sandwich, no turkey, add mustard, no cheese, sub avocado, no bread, bacon on the side, sauce on the side, half to go, half for here, add onion- just a little onion! Bla bla bla" her order seriously took 5 minutes. In customer time, that feels like 10 minutes! During this time we just stood in line quietly waiting our turn and giving each other "the look" every once in a while! Finally we ordered. The kid didn't say hi, or apologize for the wait, or ask us what we wanted. Just stared at us until we started talking. Haha!!! He didn't give us a cup for soda or any instructions on what to do next. Do we sit down and they bring it out? Do we wait for our name to be called? No idea Our order came out wrong. They forgot to make one of the sandwiches. I heard them say they lost the ticket. They had to ask us again what we ordered. We ordered our food to-go. By the time we got it home both sandwiches were a sloppy wet mess. Every new restaurant needs time to work out kinks and work on getting a great crew. We will try again.
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