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| - I really struggled with whether or not I wanted to post this. Everyone who works at the shop was very nice, but I think I was played when it comes to the cost of the repairs and the time it took to make the repairs. I decided to post this because I feel like other customers might benefit from hearing about my experience.
Don't DI Auto Repair told me my repairs would take a few hours, then four days...eventually I got my car back after 15 days. They never called me with status updates (even when they told me they would), I had to call them. I even sat in their shop the day they said it'd be ready (for five hours) and was appalled to hear them on the phone ordering parts for my car that they knew I needed more than a week prior. They gave me back my car with trash and spare parts in the front seat, and a dead battery. And despite replacing the radiator, not even a month later, the radiator hose needed to be replaced.
Here is what happened to my car:
I had a 2000 Chevy Blazer. One evening I was driving home and I heard something pop. I thought it was another car blowing a tire, but I got home and heard a sound like something was frying under the hood of my car. I had my car towed to their shop Monday morning (I used my insurance company's free towing service) because the next day I was flying to DC for a business trip and I figured it was a blown gasket and would take several days to repair. A few hours later I received a call from the shop, explaining that a hose had blown and something about a thermostat censor and the cost of parts and labor would be about $600 and my car would be ready that afternoon. I told them to go forward with the repairs.
A few hours later, I get another call and now I have a blown gasket and a rusted radiator and the repairs will take four days and the new cost is $1600. I protested the radiator because I just got a new radiator not even two years ago. I was accused of putting water in the radiator, causing it to rust, but I don't even know how to do that. I can't even refill my washer fluid because I'm too short to reach that far under the hood. I was told I wasn't being charged anymore for labor, just the extra parts. I needed my car back, and I was in no position to buy a new one, and I know blown gaskets are usually $2500 minimum to repair, so I told them to proceed.
I eventually got my car back after 15 days (eight days after they originally said it'd be ready) and the bill was $1600 like originally promised so I paid. My passenger seat had a plastic bag on it that I guess was supposed to protect from stains from the mechanics, but there was still a palm-sized black grease smudge on the seat and a metal part sitting in my passenger seat. Who knows what that was from or if I still need it. There was also a bag with a Subway wrapper and an empty soda bottle, someone had lunch in my car.
I didn't notice until i got home (it was Christmas Eve and I wanted to get out of there) but I had some weird charges on my bill:
$225 work requested machine work - what is that?
oil filter and oil, although I was told I needed to bring it back for an oil change
$54.58 "discount" on what and for what, I have no idea
The day I sat in the lobby for five hours I was told I needed another $200 part, but it would be free because of the hassle. It's not listed on my bill at all, not even to indicate the discount.
Also, I bought a Yelp deal which theoretically should have lowered the cost, but it seems as though they just added an extra charge to balance it out.
The shop manager offered to give me a free oil change because I had to wait so long for my car. Which annoyed me because according to my bill I was already charged for an oil change.
Shortly after getting my car back it was struggling to start, the heater wasn't working, and when I slowed down or hit a bump, you can hear something rattling under my hood. I brought it back and was told the battery was dead. Also because I had posted pictures of my trashed front seat on Yelp, they offered to clean up my front seat and have my car detailed [they also called and messaged me about posting my pictures on Yelp, which is another reason why I hesitated to post this review]. Since they were charging me $100+ to replace a dead battery (that died because my car was sitting in their shop for more than 2 weeks) I just wanted to get away from there.
Almost a month later smoke was coming from under my hood and it was overheating. Had the car towed to their shop and was told the radiator hose was blown. That made me furious because they just replaced my radiator, wouldn't they have seen a faulty hose? I'm out another $100+.
Then I'm told I should just get a new car because the next time I bring it to them they'll probably have to replace the engine.
I wish I had taken their advice when my car first blew its gasket, instead I feel like I threw away $2,000; money I could have invested in a new car, which I did eventually end up buyi
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