I went to this facility at the advice of my insurance company. Before being treated they collected a $50 copay that I questioned. After treatment I questioned it again as my plan did not require a copay. They advised they contacted my insurance company and was instructed by the insurance company to collect the $50 from me.
The following week I contacted my insurance carrier and was told that the copay was NOT due and that Urgent Care extra never contacted them on that date.
I telephone Urgent Care Extra today for a refund and was referred to some office in Dallas Texas that was closed. I called the Henderson Urgent Care Extra back and advised them I paid them in Henderson, and expect a refund from them in Henderson. Terrible. A medical facility that doesn't tell the truth to their patients? Terrible !