This place has the absolute WORST customer service that I've experienced in my life.
I lost my health card about a week ago and this was the last place I had it. I went there the next day and they took down my contact information and said they would give me a call the next day. I never received a call.
I decided to give them a call and it went through to customer service. The woman was very rude when I said hello. I told her my situation and asked whom I should call, and she responded with a sigh and a "hang on a second!"
She put me on hold for about two minutes, and didn't even take my name. I don't even think she checked because it was way too short of a time to look.
When she came back said "k there's nothing here". I said oh okay quite shocked at her tone then she said "yeah k. Bye.", and hung up on me. I just got off the phone around ten minutes ago.
I've worked in customer service before so believe me when I say this woman should NOT be working in customer service!!! She was very rude and condescending.
All that I wanted was the number for whom I should call, and she should have connected me to the proper department.
So much for "customer service". I wish zero stars was an option cause this place would surely get one.