Received a coupon in my email stating "2 bowls for $12". The coupon stated that they had to be chicken, however it did not state that no alterations to the order could be made. When we arrived, we presented the coupon and ordered two spicy chicken bowls- one with noodles and only broccoli and the other with brown rice and broccoli and zucchini. Plus two drinks. The total came to $20 and some change. Had we ordered regular bowls, customized the way we would like, it would have come out to $23. So the coupon saved us $3 when the coupon led us to believed we would be spending around $12 for our meals. We asked why it became so expensive and they stated it was because we had to order the standard bowl with no alterations. Because we didn't, they up charged us .50 cents-$1 for each change. We asked where on the coupon it explained that and she said it didn't have to say it and that it was how it was. We asked to speak to a manager because she was unable to explain it better. The employee said the manager was unavailable. So we escalated it to ask for the owner. They called the owner only for him to say that unfortunately the coupons were not accurate but that he would not honor the coupon regardless of the situation. Poor customer service and the two employees had no idea how to explain to us the coupon policy, other than to offer us the options for changes on the bowls but then charge us in the end without letting us know prior.
Only two customers in the restaurant..i wonder why.