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| - I was working with Amber Ashford via email to find a Certified VW Jetta with particular features and price range. After a week she sent me a vehicle on their website that appeared be exactly what I was looking for listed at $16,000. I made an appointment to come in, explained I didn't have much time and was assured as a cash deal I could come in, sign and drive. When I got there she had left and I ended up dealing with Brian Dechirico who claimed to be familiar with the quote I was given. The vehicle description on their website stated it had alloy rims which it did not but I was still willing to make the purchase. When we went inside to draw up the paperwork they wanted my trade ($5,500 KBB wholesale) + $21,000. I ended up having to go through the whole back and forth routine for hours to reach a deal that was $1,000 more than I was quoted and the price listed on the car due to an undisclosed 'Reconditioning Fee'. By this time it was after 11pm and I didn't feel like going through this somewhere else so I purchased the vehicle anyway. I accidently left my $75 parking pass in my trade and let Amber know first thing the next morning; she confirmed it was in the car, promised to secure it for me to pick up when I came back for the green slip. They ended up throwing it away and I have yet to be reimbursed even though I was told they would. On the drive home I noticed features that were described on their website, confirmed by email, phone and Window Sticker were not actually in the car. This included a Fender touch screen stereo with CD Changer, SiriusXM and steering wheel controls. I let them know and was told no problem, just bring the car in which I did. They inspected the car and window sticker to confirm the error and told me their manager would let me know when I could drop the car off to replace the sound system. Over the next week I was instructed to email and text them photos of various parts of the car, window sticker, et cetera multiple times, all the while being assured they would take care of me every day this past week. Well today they refused to honor their commitments and suggested I buy an aftermarket stereo and possibly they will do something about throwing my parking pass away. Its highly disappointing to be lied to, mislead and ripped off over something as small as a stereo after handing them the clean title to my 2005 Cadillac STS and $15,700 dollars in cash. I hope possibly after this review they will do something to make this right but at this point I am not counting on it and based on my experience I highly suggest avoiding Findlay Volkswagen, these sales people and two managers named Jason and Gabe.
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