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  • So I go into Moka the other day and order a double whole milk iced latte. The guy comes out with a double almond milk iced latte. "No no," the front guy says. "Whole milk. Not almond milk." So they were about to take the latte back and make a new one, and I go no, it's fine, I'll try it. "You can totally keep that one; we can just ALSO make you the one you ordered," he says. But I couldn't drink that much liquid anyway (and honestly, I didn't mind. I'm not a one-drink sort of gal; I'll order tea, drip, espresso drinks, whatever). So they basically told me to come back in whenever, tell the person at the front about this situation, and get my original drink. My point is: these guys were as gracious as could be about their mistake, made every effort to fix it, and then made sure that I came back. And that double almond milk iced latte was really good.
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