I'm a visitor from out of state and desperately needed a wax. My appt was made with Angelique..I was 1 1/2 early for my appointment..she was able to accommodate me and take me early. Angelique was very professional with amazing customer service. I was concerned about using soft wax, most of my previous waxes has always been with hard wax. She made me very comfortable and explained the reason why she use soft vs hard during some of the waxing service. Waxes are never painless, however I can say this is the 1st wax that didn't make me entirely apprehensive. I would highly recommend this salon.