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  • I am extremely disappointed with the customer service!!!! After a stressful blow out on the 202 freeway, my first instincts was to call Discount Tire for a replacement, since I had purchased tires from them twice before. I was quoted one price over the phone, which had convinced me to drive down to the shop on my donut. When I arrived I was told that the total price was going to be an additional $50, not including the warranty. Not only was I floored at the increase in price, but I was also told by Joey that I needed to replace another tire ASAP, since the tread was at a 4. I walked outside and started to shop around to other local businesses. I did end up going elsewhere, where they charged me the actual price quoted, which was in turn cheaper than Discount. In addition, the competitor informed me that the thread on my other three tires were just fine, none were even close to a 4, but instead all an 8. I will not be returning due to the dishonesty when I was in a vulnerable state. Big O Tires surpassed your customer service 100%!
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