it was my first time here, they gave me samples to try and took the time to get to know what i like. the teas all tasted amazing and I had trouble picking one. I ordered mine and asked for less sugar but when I got the drink i found i wanted it a little sweeter. they wanted to make sure i had the tea exactly the way I wanted it, so they took it back and adjusted the sugar level to perfection. they were so kind and friendly throughout the entire process too. i'll definitely be back to try all their teas!