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  • Over time - Mastermind Toys has become rather predictable. They still have great selection but it's hard to get service at least in this particular story even though there are many staff standing at attention in many locations of the store. They are the first to tell you what they are selling but not that helpful when you need assistance and at the cash this location gave me the impression that they really don't care if you shop there at all. it's too bad as in the past this store was a go to location when stuck for a gift and not sure what to get. We always found something and likely you still will. Unfortunately they seem to have moved across the line of complacency and you the customer are not that important - just leave your money thank you. I realized today that maybe it's time to look for something new and a bit more cutting edge in the local vicinity. When you are the only person in line and there are three people working cash but they are all too busy to actually serve you, it gives you time to reflect. They don't say thank you and in one case explained that they were "doing paperwork". This particular cashier was pretty smug and I couldn't figure out if she felt entitled or just didn't care. So perhaps another Mastermind location would be better or maybe just trying a different source of toys altogether for fresh and new ideas.
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