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  • When we bought our water softener 2 years ago (a refurbished unit) I did my research online and selected American Home Water. Next day install was neat, clean and professionally done. Later that day a minor seep appeared on the controller unit, I called, it was repaired that afternoon. Recently had major leaking issues develop...water running out the back of the garage. I emailed AHW on the evening of January 1st asking them to arrange with our tenants to get in to fix it. AHW phoned 4 times the next day to make contact and arranged an appointment for Jan 3rd to ascertain the problem. On the morning of Saturday Jan 4 I received a call from Tom at AHW that the tank had multiple leaks and would be replaced today at no cost, full parts and labor covered. I am writing this review to compliment the service we have received. At every step of our relations it has been exemplary. Products fail...it happens. The measure of a company is how they respond. I could not be more pleased.
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