I was really excited to eat here..... I was let down.
To start, the restaurant was not even 40% full.... so I'm not sure why the service was so poor.... To be fair, as the night progressed it looked like more kitchen staff came, so the patrons that arrived after us may have had a different experience....( I know the people who were seated before us had a similar experience from their audible complaints of frustration.)
Overall, our server dampened our experience... She left our completed appetizer plates on the table when the entrees came out, she had to be asked to remove the plates. Disappeared with my drink refill, and overall was not attentive.
The thing about an open kitchen is that I can see my waitress remove dirty plates from another table and then pick up plates (without any hand sanitation) from the kitchen to serve. This really is not okay.
I'm sure the food could be better, but with the servers moving so slow, the prepared food stays longer than it needed to (no warmers) so it comes out luke-warm.
We did speak with the manager who was very understanding and gracious, his response was very appropriate and did help alleviate the disappointment. We may try the restaurant again, I will update the review if I do decide to return.