Terrible service. When I picked up my VW after a state inspection and 60k service, the engine light was on and my turn signal bulb was out. No one checked to make sure the engine light was not on before they returned the car to me. Further, the service department does not answer their phone or check their voicemails. Not one employee apologized or for the inconvenience when I returned.
After the engine light came on again a day later, I escalated the issue to the general manager hoping for someone to take some accountability and was surprised to find that he did not care about the case or about my business. He actually stated that if I "had a bad experience, I should not come back". He made no attempt to win back my loyalty or take any accountability. This was crazy to me because I am in the market for a new VW. I will definitely not be buying it at Day.
My recommendation as a savvy VW driver and reasonable human being is to never visit this dealership for sales or service.