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  • I came here for Sunday brunch through a Groupon deal and I wouldn't suggest this to anyone. The service was terrible starting with the unenthusiastic hostess who sat behind her desk and didn't greet us upon entry. She seemed to hate her job but it's the management's fault for not setting any standards. I quickly explained to her that I had reservations but couldn't get through the phones to let them know I'll be arriving late. She mumbled that they don't pick up phones during service hours... Go figure she was just slouched behind a desk. Not a good first impression. We were seated right away but as I let the waitress know that we have a Groupon voucher her mood changed instantly. It only got worse as we got our food and after a third round of plates, everything was still left on the table! I had no place to put my fresh plate of food and I had to ask her if she could take away some of the plates! What kind of service are they providing if the paying customer has to ask the waitress to do her job?! She mumbled sorry but didn't seem happy about it. I could understand if she was busy but we could see her taking plates away from other tables and even asked if they wanted salt and pepper for their eggs. By then I have had enough of this pretentious place and asked for the bill soon after. I did not enjoy the meal at all because of bad customer service right from the get-go, although the brunch had potential of making the place appealing. To be fair I liked their decor but if that's the only thing they can offer then I'll most likely never return and give them my business. The basic principle of a restaurant establishment is to provide a good experience for customers to tell their friends about it and to return, but this was far from it. This place has so much potential but management needs to step it up. Side note, as a decent human being we still tipped 15% on the regular priced brunch even though they didn't deserve it.
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