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  • I would normally give 1 star in this situation but I have had some really good experiences with ski pro in the past. Although last Tuesday 3/3 I picked up my board from a complete tune and a small amount of base work. Went up to ride on an primo flagstaff day (few and very faaaaar in-between). Board looked great, they did a knockout job fixing my mangled edges. Come 10:20 am wednesday, I could have easily broken a leg or torn an ACL. Not one but BOTH of my bindings came loose to the point where I might have been 4-5 turns from coming detached completely. I have tuned and repaired equipment for almost 20 years and have never run into this sort of situation. Yes, my board is complicated to setup (Risers, wide board, strange stance) but please for the love of god, train your staff to admit to the customer they had not properly setup someone's board. Honestly most people would not have noticed until it was too late. Good customer service, good execution, but damn loose bindings is the equivalent of half ass attaching wheels to a car.
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