I hate to rag on a Dunkin' Donuts, but this one in the Cleveland airport sucks big time. I don't think we got ONE thing right in our order. The iced coffee had milk and sugar instead of just milk. The hot coffee had cream, no sugar instead of both. We ordered a donut, which I paid for, but did not receive until I had to go back and request it (with the manager barking, "You didn't get it?" in this aggressive manner which I couldn't tell was agitation at her employees or just doubt that I was telling the truth). Too many loud voices at once, none of them really friendly or respectful.
But I still love me some Dunkin' Donuts coffee.