They are okay. They can answer service calls quickly, but they give you a 5 (!) hour window of when they will show up. Our repair guy called over an hour before he was supposed to show up and I was still at work. Luckily my husband was available to handle it.
Pros
-Prompt availability for repairs
Cons
- Receptionists not friendly
- They give you a 5 hour window and still manage to miss it