I am FINALLY done with this place. It was not a great experience here AT ALL - for lack of better words! If I could give 0 stars I would...
First off, after pushing my alterations date back THREE times, they demanded $500 from me THAT DAY for my alterations... They failed to tell me that was expected when you come in for alterations, so I was really shocked... Especially after the terrible customer service I had been receiving from these people.
The seamstress is friendly but really pushy on buying MORE things from them, like a veil, the slip, etc. Things I didn't NEED to get from them. I did purchase a slip from them but I was constantly reminded that since I didn't purchase a veil from them I wouldn't have it steamed... Ok??? I figured that... Lol.
The employee's constantly told me they'd call me to not worry and call them but I waited just 2 weeks before my wedding (they had the dress for over a month now) on how my dress was doing and when to come in for a final fitting and they finally scheduled me to come in when they said "does sunday work?... cause you don't have much time" NO SH*T! It's not my fault you cant call your customers... & The seamstress informed me during my final fitting that the employee's complained about me calling ONCE and my mother calling ONCE. Really?? Nice to know you can't understand that I work also and need to make the appointment around my crazy schedule so I need time in advance. TERRIBLE customer service. I would NEVER recommend this place to anyone. There's a David's Bridal right behind them... Don't do what I did, save yourself the headache, and go to David's! I'm sure it can't be as bad as this place!!!