My boyfriend and I were really eager to try this place since we had seen a lot of positive reviews online and from friends. Note that this review is centered around the service and not the food since we never got to sit down. We arrived about an hour and a half after they opened. We were the second group in line and the place didn't appear to be busy and had plenty of seats open. There wasn't a hostess or anyone to greet anyone in line, but there was a sign on the wall that said to wait to be seated.
We waited about 30 minutes and still none of the staff had come to talk to anyone in line. The entire time, we only saw one employee but she was working behind the counter. By then, the line was almost out the door. Eventually the party of 8 in front of us just decided to sit down in the empty chairs since no one had come to seat them during that time.
The service here didn't seem to be all that great. I don't know if they were extremely short staffed, but you would think an employee would at least try to greet the customers in line and acknowledge them instead of ignoring them. A lot of people in line were getting fussy because we didn't know what was going on with the seating. My boyfriend and I decided to leave since the service experience wasn't that great. I'm willing to try again another day to try their food. Hopefully their service gets better.