Employees are generally to the point but informative when asked questions, and attentive to your needs. They don't give you that condescending look if you ask simple questions that I've found to be pretty common in gun stores. They advertise the lowest prices on the valley and from what I've seen that's true, I chose to buy both of my guns here. If you're looking to purchase a firearm and they have it, they can typically get it to you quickly and at a very reasonable price.