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  • Came for a mother/daughters weekend and we love this hotel because of the spacious suites and great location. But this is where the positive feedback ends. We decided to order room service which was a total disappointment. Maybe it was because we placed our order at 10:35p and the kitchen closed at 11p, but when you're paying hotel prices you have higher expectations. We ordered 2 southern chopped salads and a burger. The burger wasn't hot even though I ordered it well done, and it was a pre-made beef-ish patty that was still partially pink in spots, the tomatoes looked like the last 3 pitiful slices they could find, the fries were lukewarm, and they didn't give me any mustard or mayo for the burger- needless to say it was inedible and I ended up going to bed without dinner . The salads were salads but underwhelming. I called guest services and they immediately said they would remove the charges. So they took the right step to try and make things right, but really making things right would have been to make sure I had something good to eat. Unfortunately this put a little "dent" in our evening, but we'll see if things are better in the morning when we have breakfast.
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