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  • I typically find BW3s tolerable. Not my favorite place, but OK for a quick beer. The Avon Lake location is just completely unacceptable, however. I ordered one of the flatbreads with chicken. I started to eat the flatbread and I thought the meat had an odd texture, so I started picking through the cheese to get to the chicken underneath. Once I did this, I found that the chicken was almost completely raw. It's not like this was a fried chicken finger where the inside was not visible to a cook (an honest mistake). The cook in the kitchen cut this meat and placed it on the flatbread. Ummm...you don't notice it was bright pink? It could not have been on the grill more than 1-2 minutes. I worked in restuarants for many years, so I know what happens (usually) when someone gets raw chicken. The entire check is usually comped and you get a gift certificate for a future visit along with profuse, sincere apologies. Here...management was oblivious. This guy should have retired years ago...he clearly has no interest in working or providing good customer service. Moving around the restaurant seemed like a chore to him. He acted like it was no big deal and took the flatbread off of my bill. Oh geez, thanks! That really makes up for getting sick the next morning. I sent two "emails" to corporate and it's been well over a month. No one has responded to me. If that's how this company handles an issue as serious as this, well...I'll take my business elsewhere.
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