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| - Had high hopes for this place. Went on Friday 10/6. Seemed totally chaotic from the moment we walked in, but no problem, it's a new restaurant. After waiting 45 minutes for a table and seeing other seated ahead of us who came in after us, again no problem, we were at the bar. Drinks were OK. The beer tap lines were new, so the beer had an off taste. At least the bartender recommended getting bottled beer instead. Mixed drinks were premixed in large containers. With the number of places serving fresh made cocktails, found this a bit weird for the prices of the drinks, but understand the reason for it. Wines OK and they pour into a small carafe to measure which is good (even though at the table someone ordered wine and it came back at about half the pour. It was sent back since another person got the correct pour. Not sure if someone was trying to rip us off or just made a mistake).
Then after being seated, wow, getting drinks near impossible, getting a real napkin or silverware, impossible. Served water in styrofoam cups, are you kidding me. Appetizers came, but without utensils and plates the food got cold. At this point we were laughing. We even joked about ordering a Papa John's pizza for delivery, but who would of thought we really could have. Tried talking to the waiters or managers. Nothing. Then half our food came out, but not the rest and we seek out the manager again and the owner. By asking where our food was for a third time, the owner tells us we are out of line and should just take our business elsewhere. It's not so funny any more when they start insulting the customer. Terrible service. The manager and owner are both extremely rude. Food we received was OK, but way too many restaurants serving similar food in Charlotte. We will never eat here again and will never go to an establishment with the same owner. Just awful, Waverly and South Charlotte deserve much better than this place. Had issues at Ted's Montana Grill next door a couple of times and its great manager handled it perfectly with class and respect. Not so, here, give your dollars elsewhere.
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