Rene at the Total Rewards desk is a total jerk. He's very unprofessional when he called me up and left my party of 5 at the line. Apparently he can only serve 1 person per party at a time when we all needed the same thing. The other Total Rewards rep didn't have any problem calling up other parties at the same time (with a professional attitude too). Rene needs to be retrained and have his attitude adjusted or else Paris is just going to lose more customers than it already is.