Customer came in with a $10 dispute on a $65 service. Her request for a $10 refund put the whole shop in a tizzy. The stylist was talking on the phone with the salon owner while cutting my son's hair and messed up his side burns. The salon owner should be able to empower her employees to make a $10 decision. The whole situation left the customers in the shop feeling awkward. Stylists had no clue what to do. The poor customer wanting a $10 refund had to wait 15-20 minutes for a resolution.