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  • Don't stay here if you care about housekeeping or customer service. Oh, the room itself is great - king studio suite with a desk, sofa, full bathroom with jacuzzi tub, and kitchenette. The price is right at about $120 per night. The location's pretty awesome, adjacent to Planet Hollywood's Miracle Mile Shops, in the center of the Strip. BUT! And this is a big but! There is ONE TRASH CAN in the whole damn room, in the same room as the toilet. It is barely big enough for a few paper towels, meaning it will overflow within the hour. Housekeeping will not bring you a second trash can - and believe me, I asked 4 times. The maid will be friendly, but she WON'T BRING YOU ANY TOWELS. That's right, after 2 nights I was forced to call and ask for more towels once I realized none were coming. She won't replenish the toiletries, wipe down the bathroom counter, clean the mirrors, or really do much besides make the bed, either. When you call to request help, no one will call you back. Finally they'll call you back on your very last night and insist they haven't heard anything about housekeeping problems at all, that you're obviously crazy, and that there's nothing they can do for you. They will do their best to sound very annoyed as you explain that no one brought you towels or washed your dishes, and dismiss your complaints very quickly. So sorry Planet Hollywood but I won't be back. P.S. Your valets were super friendly and helpful, you should let them run the whole hotel.
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