I have gone to a few different Target locations for optical needs, and have always been pleased. This team here at the Christown location has blown me away with their service. Dr. Patel completed our eye exams late last year, and my son and I both got glasses.
My son was hit by a car on his way to school this morning, and was wearing his glasses. The frames were broken, and I called the optical center to inquire about ordering a new pair. The associate that answered the phone was so helpful and caring. When I explained the situation the very first thing he asked me was how my son was doing. When I spoke with the insurance company earlier not one person asked how he was feeling, or if he was okay.
He then pulled up my account and said the insurance we purchased would cover the cost of new glasses, all we had to do was pay the copay of $25. When I arrived this afternoon he remembered me and immediately pulled up my account. He even took the lenses from my son's old glasses and gave me a temporary pair until his new lenses arrive. They went above and beyond, and left such a great impression on me.