There wasn't enough bad things about the place to drop it to a 3 for me. I've been here a few times each experience similar to the last. The appetizers are pretty good and come out pretty quick. The pork gyoza is great hot. The build your own bowl leaves a lot to be desired but that's the execution when you build your own bowl and I think the place gets a bad rep because of it.
I think the add-ons can be priced differently. Perhaps separated into categories or combined so a few add-ons are free then you are charged for extra. The reason being, if you add all the shtuff that make a good Ramen, you end up with an overpriced bowl and if you don't you end up with a bowl missing it's flavor.
That all being said if you order their dishes and don't make your own you end up with a pretty darn good bowl of ramen (granted ramen is meant to be cheap and this isn't really).
My favorite is the tan tan men with an egg and mushrooms added.
If you are sick go here and grab a bowl, loaded with antioxidants(especially with added onion,shoots and mushrooms) and liquids you'll be back to 100% in no time. I swear by it.