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| - Planned to stay for a relaxing labor day weekend. Purchased tickets on their own website and selected the room with a golf course view for $10 extra than the regular price. It appeared to be a good deal since the reviews on Tripadvisor gave the resort a 4.5 (out of 5) star rating for customer reviews. Along with the resort rating of being a 4star facility, we thought we should be fine.
Unfortunately, we did not stay longer than an hour!
The hotel itself had character with an old southwestern decor. The approach to the property was welcoming with spectacular landscaping. Customer service was good with friendly and courteous staff (mostly from the valet and door guys), although the front desk staff were pleasant and not directly rude!
We were given our room and went to start our relaxing weekend only to find the room we had did not have a golf course view (well... it would have if there were not two huge trees in front of the window!) The room was small but nicely decorated. My hubby (affected by allergies, hay fever etc) began sneezing almost immediately on entering the room, which was due to the dust layer on window shutters, phone, table, tv stand and headboard - dusty as though the room had not been used for a few weeks! We called the front desk to ask if we might be able to move rooms - the person on the phone said "Let me see what we can do" and then the phone went dead. We waited for about 5 minutes to see if he would call back but nothing! Strange... we assumed he put the phone down by accident and didn't make a note of our room! So we called back again and spoke to a lady who said "OK give me a moment to see what we have and i will call you back". This time we waited about 10 minutes but no call back. Obviously, my hubby could not stay in the room during the this time and we were simply waiting in the area of the room in case a manager came to see what our problem was. We ended up going back to the reception and spoke to yet another person. I explained we had spoken to two other people but that comment was ignored and none of the other staff identified that I had spoken to them even though they all could hear me! The young lady said she would look to see if there was another available room, after a while she offered a casita but noted it was 50ft smaller than the room we were in - I asked if she meant 50sq ft and she said "no, 50 feet"!!!! Anyway, before I digress on such a minor point, my husband asked if it was possible we could have a refund. She said "yes no problem" without a fuss - I believe this was only because we had booked directly on their site, not using Priceline or other such service (which we use a lot ourselves and have had great service through). We left and booked into the JW Marriott Desert Ridge (paid more but had a stress free, clean, pleasant and relaxing weekend). Both these are rated 4star but in our well traveled experience, the Scottsdale Resort should be rated 2.5 or 3 star.
We agree with the resort fees being a rip off - just like the airline charging baggage fees.... put it in the overall cost and don't tell us about it, unless we ask for a breakdown. Adding it on after you arrive is a real turn off!
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