Sales: bought a 2015 Nissan in July 2015, we wanted a specific kind, special order. They said they couldn't do that because they were working on 2016s that were a completely different body style. It was completely a lying get us to buy something that day. We didn't have to buy it, but there was a lot of pressure for my husband, we had a $9k down payment, you'd think they would have been nicer to us.
Service(parts): the people are friendly, but they have to be because they make you wait HOURS for a simple oil change and tire rotation.
After we bought our truck, we had an issue with the steering wheel and EBreak. We had to ask several times throughout the year for them to even look at them! Not only that but they made us wait close to 6 hours one day for an oil change, etc. and now today they are making me wait over 2 hours to replace my steering wheel. After they had said it would be less than an hour!