It has been a while since I have rented a car while on a business trip. And this was the first time that I didn't make the arrangements. (Guess, that means I am moving up in the world.) The process of picking up/dropping off the car was very easy. No lines at the counter and the car was clean. While I was glad to have a car and the freedom it provided me in Madison. I was glad to be able turn it in (and fly home), so I could get back to my own car.