| rev:text
| - I visited this BW3 a couple weeks ago for a Cavs game that started at 8 p.m. Met three friends all coming from out of town. Got there at 6:15 p.m., found a first come first get table for the four of us. Ordered the large order of wings, fried pickles, medium order of wings, a burger and some other kind of sandwich at 6:25 p.m.
Got our couple beers and pops fairly quickly.
Table of two that sat down about 6:30 p.m., ordered their food within a few minutes got their food about 6:45 p.m. I only noticed it because I saw them sit down after us since tables were at a premium. Didn't worry too much about them getting their food before us. About 7 p.m. a large table with 10 plus people sat down near us. Ordered their food and drinks. At this time we questioned our server asking for an eta for our food. She said soon.
About 7:10 p.m., large table got their many orders of wings and almost all pop (many young kids). Now we had a real issue.
I asked the server again and I can't make her response up if I tried. "They ordered smaller orders of wings and we always serve those first before the big orders".
Are you kidding me? We questioned her thinking we could not have understood her correctly and she repeated it. We even let her go and flagged down another server and she said the same thing.
At this point it was now 7:20, game starts at 8 and we don't want to bring our food in.
We told the waitress to please just get our bill for the drinks and cancel the food part and she told us she'd tell the manager. That's fine, do whatever you want but we're out of here.
The manager came over, gave us the bill for the drinks. Did not apologize for the food. Would not even address or respond to the policy we were just told. I swear they just grabbed someone off the street and said we'll give you a free beer if you go over to this table, hand them the bill and don't say anything for five minutes. It was the strangest experience. Thought their might even be a hidden camera.
After waiting several times for the manager to show any life, I asked him if he thought we should still have to pay the $15 or so for the drink and he finally replied with a "no". Still no apology, still no explanation.
We left.
Gets better - I asked Suri (sp?) on my iphone for the number of BW-3 the next day. I wanted to call and question the Twilight Zone episode I just had the night before at the downtown BW-3. I got a different location so I asked them for the corporate number. Told them that I had a negative experience a different location. They got a manager on the phone and told me I had to go to the website to get it.
Customer service at it's best.
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