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| - The chai latte here tastes like water & service is fake with a splash of attitude. What the heck man? We are completely dissatisfied with the quality of the drinks and the level of service here. What a waste since the concept of Illuminlatte Brew Society is killer.
We ordered a large iced chai latte and
asked if it could be made extra spicy; the cashier explained that it will definitely be spicy since they use a strong masala spice chai. When tried our chai, we were immediately confused since it tasted like water.
After we explained to the cashier & the barista/owner that the chai was too watery for us, the owner said she would remake it. Shockingly, the second batch was just as watery as the first round. The other 2 in my party said to just forget it, cut our losses, leave the drink and head to another coffee spot. My conscience struggled with this, so I told my party that I think it would be fair to give them one last shot. You know, third times a charm?
Man do I regret saying that!!! We kindly
explained to the barista/owner for the second time that the chai here is probably not for us and that we are thinking about canceling the chai all together to try one of their signature drinks: Java Truffle Frappe. When the owner told us the full price of the drink, we said we would be happy to pay the difference, (wrong step.) She then said with frustration, "you know what, it's on me." - topped with an extra insincere tone and impatient body language.
Let's just say this, our last "signature" drink was ok. Not great, but it would suffice. We even nudged our friend to buy a drink, since he was hesitant. We also went out of our way to walk up to the counter to thank the owner and what do you know - she continued her fed-up charades, rolled her eyes at us and nodded her head with her back towards us.
Really!? You don't think we can see your attitude coming through loud and clear? Might as well just kick us out and slam the door on our face while you're at it. This was an incredibly passive aggressive experience. I'm in disbelief that for someone who is trying to build business, carry with them so much attitude. It was a very immature reaction to constructive criticism about their product.
While we were waiting outside for our
friend to get his drink made, our drink started to melt and quickly all we tasted was sugar - It was a serious sugar bomb. 5 sips into it, it made us feel sick. Our tastebuds coated in sugar, we tossed it. It's not a balanced coffee drink as the cashier explained; it's an extremely sweet dessert drink with no trace of coffee.
My friend took a few sips of his blended
drink and tossed it as well. His drink was overwhelmed with whipped cream filler that did nothing for him. He also noted that the "barista" here has a lot to learn about how to deal with adding an extra shot of expresso into a cold blended drink - their techniques here need work.
After our failed attempt to give them a fair last chance, we finally understood that we won't win either way here. My whole party was burned, by who else but the owner. I would never recommend that anyone receive attitude with mediocre drinks like we did today. Tread lightly.
P.S. The cashier received a nice tip from my friend as she was an innocent bystander.
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