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  • If there was less then 1 star Red Rock would be rated as such, The "We love locals" slogan needs to be thrown out. First off I planed on having my 30th B-day party in one of the suites at the Red Rock. We spoke with an employee at the hotel registration about having my party in one of the suites. We told the lady in full detail on what we planed:from having a D.J. to how many people we were expecting which was a rough estimate from 20-40 people if not more etc...The employee thought this sounded like a great idea even offered us comps due to my gambling history and the business I gave to this casino, and she even gave us a personal tour of the room and showed us where we can setup the D.J. booth and the whole nine yards, and even offered to let us purchase the side room for a cheaper price if we were to expect more people. After hearing this news me and my fiance were excited and let every body know the details of the party. two weeks before the party I was told by a friend that use to work in the hotel industry suite parties were not allowed but I had told him what the employee of the Red Rock had told us and even gave us a tour of the suite. like any normal human being he said well if the employee said yes then it must be fine. But I had a feeling we should call Red Rock to make sure the party was good to go. When my fiance called to double check to see if everything was good at the Red Rock the manager on the phone acted as if my fiance were speaking a different language and knew nothing of the party, and told her parties were not allowed and Outside music was a big NO. My fiance tried to explain to her that one of her employees told us it was ok and even gave us a tour of a suite, and we had planed this a month in advance already and we had people coming from out of town planing to stay at the Red Rock. The manager was very rude and UN helpful and told my fiance that she did not know what we wanted from them. My fiance told her that we needed help to where we can move it else where in the casino if the suite was not an option because our party is 2 weeks away. The manager told my fiance that she would have some call us to help us out with the location but that phone call never came. We spoke with a second manager and no one offered any compensation for the terrible inconvenience, we were very disappointed. To make a long story short I ended up having to do alot of work moving the party to the Palms Hotel and Casino and the party was off the hook I ended up having over 100 people confirm for my B-day party and they ended up staying at the Palms, The Palms treated me like a King and was a much better choice in the end. I know Red Rock may not care but they missed out on over 100 customers due to lack of interest towards one of there locals, and 100 people is alot to make a difference when your gambling and buying rooms. I will never do business or point any body in Red Rocks direction again like I use to, this was a foul move made by Red Rock towards a loyal local!!!!!!!!!!
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