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  • What a clusterfridge. I returned my car 30 minutes late because of traffic and was charged a whopping $75 for the pleasure. I get it, I was late, give me like a $10 fee per hour like other rental agencies. But $75 for 30 minutes?! The agent was able to reverse it as I stood at the counter for 15 minutes while he called superiors and begged them to waive the fee. Even he thought it was ludicrous, so at least there's that. He was nice. In fact, the in-person customer service was the only redeeming thing about the experience. And it was still kinda negative because we had to be dealing with this silly overcharge (literally 105% of my original total for the whole rental). AND. As I was renting the car, I asked how they deal with toll roads. I was told it was no problem, the car has one of those easy pass things and I'd just get a bill in the mail about it. That's normal, that's fine. OK SO I GOT THE BILL. It's a "notice of unpaid fines" that they "paid on my behalf to avoid vehicle seizure". Like, I'm not kidding, the wording on this garbage would make you think I crashed a car into a concrete wall at 120kmph and just didn't bother to return it to the agency. So I go online to pay the bill (Enterprise auto bills toll fees, by the way, in case you're looking for a competent rental agency). It's all "PAY YOUR VIOLATION". Like, get off. This wasn't a violation. And the site uses pop ups, and is stupid to navigate and feels shady. But it's legit! Hertz, you've gotta stop being a garbage place to rent from. I'm a platinum member at Enterprise, but they were sold out that day so I thought "well I'll try a different place". What a freaking mistake.
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